Delivery & Returns

Orders placed before 1pm, we will do our very best to despatch them the same working day.

We are no longer taking online orders. 

 

Please contact shop directly for delivery availability.

 

Cancellations and Returns

The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) by purchasing over the internet or by telephone you are entering into a “Distance Sale”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to seven days after the date your order is delivered to you.

This right does NOT apply to products specifically made to your specifications and this includes floor coverings, which have been cut from a roll to your specific order size.  This also includes divan beds, bed frames and mattresses that are not held in stock by Marshall’s and are ordered or manufactured for you;  these items cannot be cancelled once the order has been accepted by Marshall’s.

You are under a duty to take reasonable care of the goods until the end of any cooling off period. In order to satisfy this requirement you must ensure that any sealed mattress, mattress protector, pillow or bedding remains sealed until the end of any cooling off period, and all rugs must remain in the same condition as purchased. By breaching the above you will not eligible for a refund or able to return the goods.

If your order has not been delivered and you wish to cancel your order then you must notify Marshall's in writing via email and by telephone were possible. One of our sales team will contact you to let you know if the cancelation is possible.

If the goods are excluded from your right to cancel (see previous paragraph) we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in our store.

When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered. If not you should not cut into, fit, assemble or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. If any of the above is not followed then you will not be eligible for a refund.