Terms & Conditions

Title of goods - Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information. Title of goods does not pass until fully paid and items delivered and remains the property of Marshall Carpets.

In store payments may be made by debit or credit card, cash or cheque a minimum 50% Deposit is required upon placing an order. Title of goods does not pass until fully paid and items delivered and remains the property of Marshall Carpets.


Product description and appearance - The description of the goods will be as specified in the confirmation e-mail and it is the Buyers responsibility to check that the goods stated in the confirmation email are what the buyer requires.

All sizes given are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address please read delivery above. The normal bed and mattress sizes for example are 3'0" for a single 4'6" for a double and 5'0" for a king refer to the sleeping surface only and the Buyer should check the overall dimensions given for each product.

There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, bedside tables, lamps, headboards and bedcovers).

Whilst every effort is made to accurately reproduce the appearance of each item we cannot accept and responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our item images. You can still return your item for a refund, however they will not be deemed faulty and you will be responsible for the return costs.

Featured on our site are links to other sites are purely for your reference and help. These are not maintained by Marshall’s and there content view and advise are not those of Marshall’s. We cannot be held responsible for its content.


Carpets - All samples are provided to give a general impression and when fitted to larger areas the appearance could vary special with patterned carpet and striped carpet. Colour also changes from batch to batch and cannot no be guarded there sample should be taken as a guide, therefore no guarantee can be give between 4 and 5 meter widths.

Whilst every effort is made to manufacture to the correct size, variations are unavoidable. The British Standards Institute tolerance is + or - 1.25% either way. Clause 3 BS.3655. Any claim for tolerance in width or length outside 1.25% can only be considered after inspection of the carpet by a representative of the Company.

Shading cannot be prevented. It is not a manufacturer fault or defect. Similar different production batches may vary in shade, thus exact colour match cannot be guaranteed from batch to batch.

Flattening is important to note that all cut pile carpets of any fibre type will flatten to some extent in high traffic areas. This “Flattening” is a normal reaction to localised traffic in both domestic and contract locations, not a manufacturing fault.

Marshall’s recommends that all new carpet be professionally fitted on a smooth sub-floor using a good quality underlay and accessories. If the underlay is too worn or old this could seriously affect the life, performance and guarantee of the carpet.


Vinyl - Vinyl flooring should be directly laid to a smooth clean sub floor, and should not be laid on top of old vinyl or tiles. It is recommended areas over 15 square metres should be fully stuck down using a suitable adhesive.  All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with BS3655. If your room is close to the nominal width of the vinyl please allow extra material.


Laminate and Wood - Laminate and wooden flooring will be affected by moisture, to prevent moisture related problems follow the suppliers fitting and maintenance instructions carefully to prevent swelling of the joints or other moisture-related problems.

Wooden flooring is a natural product and our responsibly sourced products will vary from plank to plank as a result. Samples and images seen or borrowed from our store should be taken as a guide only. Most wooden flooring requires regular maintenance seek suppliers recommendations same applies to cleaning.


Beds - During use the fillings of a mattress will settle and flatten and may form hollows in the most used parts of the mattress. Most mattresses should be turned regular unless otherwise stated.  This is perfectly normal and is not a fault. Comfort is a very personal matter and we recommend that you test your chosen mattress/divan to satisfy yourself of its suitability for you at our store, as we do not offer a comfort guarantee. We recommend that you change your base when you change your mattress to ensure your new purchase gives you the best possible performance and longevity.

Your new mattress will support your body significantly better than an old mattress. For the first few weeks, this may feel uncomfortable but you will feel the benefit of better sleep once you’re used to the new support. Please be aware that our mattress spring count quotes are based on the number of springs found in a 5ft or 150cm mattress. We're applicable mattress must be either rotated or turned regularly.


Fitting - We can arrange for one of our fitters to deliver and/or fit your purchase under a separate agreement between you and them. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

Delivery and fitting is chargeable and where carpets are to be fitted to stairs and/or vinyl or laminate flooring is to be fitted to a hallway an additional charge is made to reflect the additional fitting work involved in these areas. These charges may be payable to the contractor. The charges quoted are for the goods shown on the order only. If you require additional fitting services these can be agreed with the fitter in advance and quoted for separately.

Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.

Doors may need to be trimmed to allow clearance. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging.

The fitters do not disconnect washing machines, dishwashers or cookers.

Stretching is an inherent part in some types of carpet and is not a fault in either the carpet or the fitting and as such is not a valid reason for withholding payment due. We undertake to re-stretch free of charge within the period of 6 months from the date of fitting.

The position of hidden pipes and cables, which are known to the customer and have not been fitted by a qualified tradesman, should be notified to the fitter. If they are not a minimum of 1½ inches below the surface of the sub floor we cannot take any responsibility.


Cancellations and Returns - Please see above delivers returns and collections. The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) by purchasing over the internet or by telephone you are entering into a “Distance Sale”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to seven days after the date your order is delivered to you.

This right does NOT apply to products specifically made to your specifications and this includes floor coverings, which have been cut from a roll to your specific order size.  This also includes divan beds, bed frames and mattresses that are not held in stock by Marshall’s and are ordered or manufactured for you;  these items cannot be cancelled once the order has been accepted by Marshall’s.

You are under a duty to take reasonable care of the goods until the end of any cooling off period. In order to satisfy this requirement you must ensure that any sealed mattress, mattress protector, pillow or bedding remains sealed until the end of any cooling off period, and all rugs must remain in the same condition as purchased. By breaching the above you will not eligible for a refund or able to return the goods.

If your order has not been delivered and you wish to cancel your order then you must notify Marshall's in writing via email and by telephone were possible. One of our sales team will contact you to let you know if the cancelation is possible.

If the goods are excluded from your right to cancel (see previous paragraph) we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in our store.

When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered. If not you should not cut into, fit, assemble or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. If any of the above is not followed then you will not be eligible for a refund.


Data Protection and Privacy - Marshalls takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the legal provisions of the Data Protection Act 1998. To insure all customers’ privacy is kept we do not past and information onto any other parties and keep all customer information strictly conferential.


Product Guarantees - We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional warranties or guarantees.


Mailing List - Marshall’s may contact you from time to time with future promotions and offers if you do not wish to receive such offers then please pot out below.  Your details will not be passed onto third parties.